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Private beta · early access

Connect knowledge & APIs

Ask in plain English

AI completes the action

AI that ACTS

{ / What we offer / ]

The AI knowledge base that completes the action — not just the answer

Ask in plain English — the action gets done.

e.g. "Refund the last charge for customer #4821" — AI proposes the action, your policy approves it, and it runs via your API, fully logged.

Nest never gets standing access to your database.

Every action runs through your own API with scoped, encrypted credentials — the Action Executor calls out only after the Policy Engine clears the request, and the AI model itself never touches your API directly.

Credentials are encrypted at rest and isolated per tenant, so nothing leaks across customers.

Every teammate gets a role — Owner, Editor, or Viewer.

The Policy Engine ties that role to what the AI is allowed to propose — e.g. an Editor can have the AI provision read-only access for a new hire, but granting admin access still routes to the Owner for approval.

Invite your team, assign roles, and the AI can only ever propose what that role allows.

Policies are rules, not vibes.

Set limits by action type, amount, or role, and the engine checks every request against them before anything runs — e.g. a routine subscription downgrade executes automatically, while cancelling a high-value plan pauses for a teammate to approve or reject.

Nothing runs on a policy the engine hasn't checked first.

Every action leaves a paper trail.

Proposal, approval, and execution are all written to the audit log — who asked, who approved, what ran, and when — whether a human signed off or the policy auto-approved it.

Refunds, access changes, subscription updates: if it ran, it's traceable back to the request that triggered it.

{ / From request to action / ]

  1. 01Your request

    “Refund the last charge for customer #4821.”

    Sent in plain English from Slack, Teams, or the embedded chat.

  2. 02AI proposes

    POST /refunds
    charge: ch_8f2a1 · $49.00

    Drafted from your refund policy and payment data. Nothing has run yet.

  3. 03Policy Engine

    • amount ≤ $100 limit ✓
    • role support → refunds allowed ✓
    • rule: refunds need sign-off → needs approval

    Your rules decide what may run — and what must wait for a person.

  4. 04Human approval

    ApproveReject

    The action waits until your approver signs it off. Rejected — it never runs.

  5. 05Executed & logged

    audit: refund $49.00 · #4821 · approved by support-lead · success

    The Executor runs it through your own API. Every step lands in the audit log.

AI never executes on its own — every action passes the Policy Engine, and anything outside your auto-approve rules waits for a human.

{ / How it works / ]

Connect your knowledge, data and APIs, then set your policies. From there, a plain-English request becomes a proposed action, the Policy Engine checks it, and it runs through your own API — every step logged.

{ / Why ainest / ]

An answer isn't the outcome —

the completed action is.

Human-in-the-loop, policy-checked, audited.

{ / Who is this for / ]

An AI agent for customer service and ops teams — resolving repetitive requests (refunds, access changes, provisioning) end-to-end, not just deflecting them with another chatbot. Built for SaaS teams without an in-house AI team.

Refunds and billing fixes

Repetitive refund and billing requests, resolved in the channel — not deflected into another ticket. AI drafts the refund from your policy and payment data; nothing runs until your rules clear it.

  1. 01Request

    “Refund the last charge for customer #4821”

  2. 02AI proposes

    POST /refunds · $49.00

    Proposed only — nothing has run yet.

  3. 03Policy Engine

    • refund ≤ $100 limit ✓
    • role: support ✓
    • needs sign-off → waits
  4. 04Human approval

    ApproveReject

    Waits for sign-off when your rules require it.

  5. 05Executed & logged

    Refund issued through your payment API.

    audit: refund $49.00 · #4821 · success

{ / Get AI working for your business / ]

The AI agent platform that connects your knowledge, data, and APIs — it answers the question and completes the action, with your policies always in control.

1

Automate the action, not just the answer

Connect your APIs and knowledge. AI proposes the action, your policy approves it, and it runs — support tickets that actually get resolved.

2

Resolve requests end-to-end

Use Slack, Teams, or our embedded chat. AI answers from your knowledge and completes the action — refunds, access changes, status updates.

Refund the last charge for customer #4821

Policy check: refund ≤ $100, role = support ✓ — ready to run.

Refund of $49.00 issued via Stripe and written to the audit log.

Anything else I should action?

3

Your data stays yours — EU-hosted and audited

We run it for you on isolated, EU-hosted infrastructure — no server for you to manage.

  • Dedicated, isolated instance on your domain
  • EU-hosted — designed for GDPR & DORA environments
  • Every action written to a full audit log

Privacy first

ai.NEST isn't a social network or an ad platform. You stay in full control of what you connect — and you can export or delete it at any time.

We don't read your data.
We don't analyze it.
Fingerprint symbolizing data privacy
We don't sell it.
You can delete your data at any time — permanently.

{ / Bring your own data / ]

You don't have to store data with us. Connect your own MongoDB, PostgreSQL, MySQL, or Qdrant — AI reads context from your systems and runs approved actions through your own API when needed.

Markdown — supported data sourceJSON — supported data sourceMongoDB — supported data sourceSQL — supported data source

Your own data sources

API

ai.NEST internal datasets

AI

User

{ / Own your data / ]

Your knowledge base and full audit log stay yours — exportable any time. No lock-in, EU-hosted.

Markdown — supported data sourceJSON — supported data sourceMongoDB — supported data sourceSQL — supported data source

Yours

Your knowledge base and structured data stay under your control, exportable in standard formats at any time.

Audited

Every proposed and executed action is logged — who, what, when, and the result. A full audit trail you own.

No lock-in

Export everything and walk away. Your dedicated instance runs on your own domain — isolated and EU-hosted, managed by us.

EU-hosted

Hosted in the EU and designed with GDPR and DORA / AI-Act requirements in mind.

{ / Early access / ]

Be first when ai.NEST opens

ai.NEST is in private beta. Join the waitlist and we'll let you know the moment self-serve access opens.

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